On 7/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worth airport. I had the worst experience I've at any time experienced With all the American Airways Reps there and After i called shopper service they have been no help either. Initial, just one within your representatives sent us to the wrong gate; I had to question a agent where our flight might be departing from for the reason that a gate variety wasn't on my boarding go. We went to your gate instructed and have been sent to the wrong gate, since we have been at the incorrect gate we did not listen to our departing flight information and facts leading to us to miss our flight. We went into the counter asking for a status of our flight since we experienced read almost nothing, one particular AA attendant with the station was not willing to glimpse something up for the reason that she was typing or undertaking another thing. I spelled out to her that it absolutely was significant because we could miss our flight. She didn’t care. Although there was an extended line of people waiting to talk to the only AA rep obtainable. I waited in line for as long as I could, I then saw an AA representative strolling by and I finished her for help, she claimed there was almost nothing she could do and sent us to another AA desk. We went to that desk and we ended up explained to our airplane was correct there outdoors on the point of acquire off and that they'd not allow us to on the plane due to the fact should they called the AA Reps over the plane and ask them to look ahead to us it makes Most people insane?
Just writing to Enable you understand inspite of the difficulty in getting to my spot on March two, 2016, along with the disappointment I'd Together with the scheduling from you, I was more than happy with the staff at Charlotte, North Carolina. Everything I came in connection with have been most helpful and kind.
Immediately after this interaction, I´ve made an effort to cancel our flight (not surprisingly I didn´t desire to fly in this aircraft any longer), though the attendant organization brusquely warned us that Should the plane was fixed, our baggage would go Using the airplane! Regardless if I questioned For additional of three moments to own my luggage. Right after +/- 3 hours, even with a lot of people terrified and fearful the aircraft remaining towards Miami. As All people from the airplane dropped the link that could take place at 21: 30h, AA knowledgeable us that we'd be reallocated in the subsequent and very last flight of your working day, at midnight. Presented The shortage of Room we deal with in the very first flight (from São Paulo), we experienced managed to e book the seat 20, which there isn't any chair in front of us, so somewhat more House for that legs. Which fell down as a consequence of these issues with the hold off. Arriving for the airport, they built us operate (the man of AA arrived in somewhat car and mentioned to Every person Hurry up Men, hurry up) towards the airplane. Whenever we arrived for the door the manager instructed us that we must go individual inside the airplane Which we misplaced the chair twenty. She informed us that she needed to individual Some others men and women to to Enable an Grownup with a kid. Amusing no?? What does she preferred?? My 6 many years previous boy traveling on your own??? I just said that I wanted to fly together, it had been our last day of trip. I even acknowledge to be accommodated on another flight, she just explained, try this website no you can fly With this a single, and again I read, your baggage will go on this flight. My son recognized what was discussed and start to cry due to the fact he didn´t desired to be separated from one of us.
Every now and then you discover a person who actually do The task They are really compensated to complete. I not just uncovered one particular , I found several at American Airlines .While traveling 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep it up at the gate, I was not allowed off the plane to retrieve it because the door was closed as well as jetway removed.
I've attempted calling and was on for 15 minutes only to be hung up on. I have despatched 2 emails without reply… I love your airline but attempting to have a alter made so we do not get rid of many of the the money we used on our flight simply because we aren’t equipped to make it since my fiancés grandmother handed away and we need to be here and might’t depart at this time With all the funeral developing in the course of our scheduled vacation. I have not been in a position to get everywhere and staying that i'm a Travel Agent, I recognize that for conditions like this, Despite non-refundable tickets, the airlines can provide a credit score for partial or may well even give credit history for the entire sum for use on long term journey.
I'm able to’t express that much for the airport staff in Denver.My AA flight was delayed leaving Ohare and by the time I received to Denver, the Frontier aircraft to which I had been booked by Orbitz had remaining and I missed my flight.
When there was a few fifty percent hour to land I noticed the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in exactly the same minute and I get in touch with him and she or he repeated that we actually needs to be there. During this moment he explained “make sure you, don´t get worried, I´m not fearful anymore, which means you shouldn´t be concerned anymoreâ€.
Previous, let me make clear that for those who inquired about an upcoming or current journey, we question that you just Get hold of our Reservations staff members, who can be obtained 24 hrs per day and may be in a far better situation to answer questions on your journey. From the U.S., the toll-free of charge variety is
Within the returning flight we checked in plus the team greeted us and seemed incredibly professional. Needless to say till we Visit the counter. The youthful man was pretty inexperienced. The agent close to him stated that we put the wrong ticket on amongst our eight luggage. They two gentlemen could not perform it out and mainly explained to us every little thing was ok.
Clients who would like to go with or complain to American Airways can Get in touch with the corporate Business office at:
I still left LGA August 26, 2015 and also have my baggage claim ticket but need a copy of my airlinet ticket simply because I arrived property to uncover my jewelry and purse had been lacking from my baggage – I have filed a declare bu they need a duplicate of my ticket and I'm able to’t locate it – can u ship me a duplicate of it or notify me how I can find it — every little thing else was in tact nothing at all disturbed except this stuff and purse was laying of top and jewellery was in side pocket
I've normally been a loyal consumer to AA and do not believe that any within your prospects really should be treated On this fashion!
Ultimately we obtained all of our bags not to mention amongst my bags wasn't there. As anticipated it was dropped, my sons car or truck seat was missing. A similar women that had lied previously explained that it needed to be there, scanned in.
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